Empowering Culture and Connection at Scan with Lindsay Crawley Herbert | S6E12 JKLAdvisors.ai

About the Guest(s):

Lindsay Crawley Herbert is the Chief People Officer at Scan Group. With a background as a Certified Public Accountant, Lindsey transitioned into HR by leveraging her experience at Deloitte, Grant Thornton, Anthem, and Simon Property Group. Known for her expertise in mergers and acquisitions and creating people-centric organizational culture, she's now leading transformative HR and cultural initiatives at Scan Group.

Episode Summary:

Welcome to another insightful episode of "Growing Your Business with People," hosted by Jeff Lackey. Today, Jeff converses with Lindsay Crawley Herbert, Chief People Officer at Scan Group, discussing innovative HR strategies to cultivate culture and boost employee engagement. Lindsey shares her unique journey from CPA to HR, emphasizing the impact of deep employee population understanding in shaping her approach to HR leadership.

In this episode, Lindsey delves into fostering a culture-first organization at Scan Group. Explore how Scan's initiatives like the Golden Apple awards and programs like "Trading Ages" help in driving a culture of empathy, collaboration, and transparency. Discover the profound ways in which Scan ties employee incentives to mission-driven goals, thereby aligning personal growth with corporate success. Lindsay also highlights the transformative potential of micro learning, detailing Scan's approach to making training digestible and accessible.

Key Takeaways:

Empathy in Leadership: Build trust and strong cultures by leading with empathy and maintaining transparency.

Mission-Driven Goals: Incorporate mission-driven goals into performance metrics to motivate and engage employees deeply.

Innovative Learning Methods: Embrace micro learning as a flexible, relevant way for continuous employee development.

Celebratory Culture: Recognize and celebrate employee achievements to foster a sense of belonging and motivation.

Open Communication: Implement open door policies and regular listening sessions to ensure continuous feedback and inclusive growth.

Notable Quotes:

"If our employees are engaged and have a strong employee experience, they will then create a better member experience." – Lindsay Crawley Herbert

"It's all about getting in front of employees in a way that they can digest it quickly. Five minutes. Everybody can find five minutes." – Lindsay Crawley Herbert

"We share everything and as much as we can with our employees as soon as we can, the good, the bad, the ugly, because we're all in it together." – Lindsay Crawley Herbert

"Our focus is about getting 10% better: personally, professionally, and as a company." – Lindsay Crawley Herbert

"Building a really good culture where you can connect the work that they're doing to making something better is so important." – Lindsay Crawley Herbert

Resources:

Scan Group: Scan Health Plan

Paradox AI: Paradox AI

Jeff Lackey: LinkedIn Profile

Lindsey Crawley Herbert: LinkedIn Profile

Stay tuned to "Growing Your Business with People" for more enlightening episodes that dive deep into leveraging human capital for business growth. Subscribe, listen, and share on LinkedIn, YouTube, Apple, Spotify, Amazon, and other major platforms.